Your booking is with Nature's Nomads Ltd, registered in England with company number 15087610 and registered address at 15 Luffs Meadow, Northchapel, West Sussex, GU28 9HN (“we”, “us”, “Company” or “our”).

Nature’s Nomads Ltd provides Financial Insolvency Insurance in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018.

This protection ensures that, in the unlikely event of the insolvency of Nature’s Nomads Ltd:

• Refunds will be provided for payments made for travel arrangements not yet performed; and
• If insolvency occurs during your trip, reasonable additional costs necessary to return you to your original contracted point of departure will be covered.

This insolvency protection is provided by Evolution Insurance Company Limited.

Policyholder: Nature’s Nomads Ltd
Company Registration Number: 15087610
Policy Number: EV2508UKFI0309
Policy Period: 1 July 2025 – 30 June 2026

Evolution Insurance Company Limited is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA. It is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority in the United Kingdom.

This protection applies solely in the event of the insolvency of Nature’s Nomads Ltd. It does not cover losses recoverable from other sources, including travel insurance, credit or debit card providers, or other statutory protection schemes where applicable.

Claims must be submitted directly to the insurer in accordance with the policy terms and procedures. Full details of the cover and claims process are available upon request.

The total amount payable under this policy is subject to the aggregate limits stated in the Certificate of Insurance.

Your booking is with Nature’s Nomads Ltd, a UK-based wildlife photography tour company. A binding contract will come into existence once we issue a written booking confirmation and receive your deposit.

Under UK law, your booking is considered a package holiday if it includes at least two of the following elements sold at an inclusive price:

• transport within the destination country (such as airport transfers or internal transport services)
• accommodation
• other travel services (e.g. guided photography tuition, safari permits, or excursions)
  

Your contract is made in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018. These terms apply to all participants on your booking.

Please ensure that all details on your Booking Confirmation and invoice are accurate, including names as they appear on your passport.

When booking, a deposit of 30% per person (or as otherwise specified) is required to confirm your place. The balance must be paid no later than 65 days before departure. For some tours, additional payments may be required in advance for non-refundable items such as internal flights, lodge stays, or park permits. These will be clearly listed in your Booking Confirmation.

We strongly recommend booking early to secure internal flights and preferred lodge availability.

It is a condition of travel that you must take out adequate and valid travel insurance that covers cancellation, curtailment, medical expenses, emergency repatriation, personal belongings, and third-party liability. Proof of insurance may be requested before travel.

Cancellation charges represent a genuine pre-estimate of the losses we incur as a result of cancellation, including non-refundable commitments made to suppliers.

You may cancel your travel arrangements at any time before your scheduled departure. The following cancellation charges apply:

• Up to 70 days before departure: Deposit is non-refundable
• 69 to 45 days before departure: 50% of the total holiday cost
• 44 to 30 days before departure: 75% of the total holiday cost
• 29 days or less before departure: 100% of the total holiday cost

If your tour includes non-refundable elements (such as internal flights, permits, or lodge deposits), these costs cannot be recovered and will not be refunded.

We recommend claiming via your travel insurance in the event of illness, personal circumstances, or any other reason preventing you from travelling.

If you wish to change your travel arrangements after receiving your Booking Confirmation, contact us as soon as possible. While we will do our best to accommodate changes, it may not always be possible and could incur additional costs.

If you wish to transfer your booking to another person, you must notify us at least 14 days before departure. A reasonable transfer fee may apply, covering administrative costs and supplier charges.

Sometimes we may need to make changes to your holiday. Most changes are minor (such as adjustments to timings or accommodation of similar standard), and we will notify you as soon as reasonably possible.

If a significant change becomes necessary before your departure — such as a major itinerary alteration, a downgrade in accommodation, or a change to your departure airport — we will offer you the following options:

• Accept the change
• Choose an alternative holiday of equivalent or superior value
• Cancel and receive a full refund of all monies paid

In accordance with the Package Travel Regulations, if we cancel your holiday due to low numbers or other unavoidable circumstances, you will receive a full refund or the option of an alternative tour.

Compensation will not be payable where cancellation or significant change is due to unavoidable and extraordinary circumstances, meaning a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Nature’s Nomads Ltd acts as the “Organiser” of your package holiday under the Package Travel and Linked Travel Arrangements Regulations 2018.

We are responsible for the proper performance of the travel services included in your package, irrespective of whether those services are to be performed by us or by other travel service providers.

We will not be liable for any failure to perform or improper performance of the travel services where such failure is:

• Attributable to you;
• Attributable to a third party unconnected with the provision of the travel services and unforeseeable or unavoidable; or
• Due to unavoidable and extraordinary circumstances.

“Unavoidable and extraordinary circumstances” means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Where we are liable for any loss or damage, our liability (except in cases involving death or personal injury caused by our negligence) shall not exceed three times the total cost of your travel arrangements.

Nothing in these Terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under English law.

If you require assistance while on holiday, we will provide appropriate support, including information on health services, local authorities, and consular assistance. You are responsible for any costs incurred if the difficulty is your fault.

It is your responsibility to ensure you have all necessary travel and medical documents, including passports, visas, and vaccination certificates. Check the latest health requirements and travel advice from relevant authorities before departure.

You agree to behave responsibly and follow the instructions of our tour leaders and local guides at all times.

We reserve the right to terminate your participation in the tour without refund if, in our reasonable opinion, your behaviour:

• Endangers wildlife;
• Breaches local laws or regulations;
• Compromises the safety of any person;
• Disrupts the group experience; or
• Damages property.

You will be responsible for any loss or damage caused by your actions.

By booking any tour or workshop with Nature’s Nomads Ltd, you confirm that you are medically and physically fit to participate in the activities described in the itinerary.

Our tours may involve early starts, extended periods outdoors, travel in remote locations, long vehicle transfers, uneven terrain, varying weather conditions (including heat or cold exposure), and limited access to medical facilities.

You agree to inform Nature’s Nomads Ltd prior to departure of any medical condition, mobility limitation, allergy, or other circumstance that may reasonably affect your participation or require special arrangements.

If we reasonably believe that a participant’s health or fitness presents a risk to their own safety, the safety of others, or the safe operation of the tour, we reserve the right to restrict participation in certain activities. In serious cases, we may require a participant to withdraw from part or all of the tour. In such circumstances, no refund will be provided for unused services.

All participants are responsible for ensuring they hold appropriate travel insurance that includes medical treatment, emergency evacuation, and repatriation cover.

We reserve the right to request medical confirmation of fitness to travel where activities involve remote locations, extended vehicle travel, or limited medical facilities.

These booking conditions are governed by English Law and the jurisdiction of the English Courts. You may choose the law and jurisdiction of Scotland or Northern Ireland if you live there.

We may use, reproduce, and publish photographs and/or video that include your image, likeness, and/or voice without compensation. This material may be used to promote Nature's Nomads and its offerings.

Some tours involve destination-specific booking conditions due to local supplier policies, permit systems, or operational constraints. These conditions will be clearly outlined in your Booking Confirmation and form part of your contract with us.

Examples include:

• Non-refundable elements, such as internal flights or national park permits (e.g. India-based tours), which are often issued several months before departure
• Stricter cancellation windows for remote accommodations (e.g. 70–90 days before travel)
• Local limitations, such as baggage restrictions on internal flights or locally payable park taxes

Where necessary, we reserve the right to substitute accommodation or services with alternatives of comparable standard, in line with operational availability.

Please review your Booking Confirmation carefully for any such terms. By proceeding with payment, you accept these terms as part of your overall package.

If you experience a problem during your trip, you must inform us and the relevant supplier immediately to allow the issue to be resolved at the time.

If the issue is not resolved locally, you must notify us in writing within 28 days of your return, providing full details of the complaint.

Failure to follow this procedure may affect our ability to investigate the matter and may impact any entitlement to compensation.